Our Return and Exchange Policy

At NADAR, your complete satisfaction with our products is our priority. Due to the nature of hair, skin, and body care products, the following conditions apply to protect the health and safety of all our customers.

Cases Eligible for Exchange or Return

• Receiving a damaged or broken product due to shipping.
• Receiving a product different from what was ordered (wrong item or scent).
• A clear manufacturing defect in the product (such as a leaking bottle or a faulty pump/cap).

In these cases, please contact us within 48 hours of receiving your order, along with a clear photo of the product and your order number, and we will replace the product or issue a full refund based on your preference.

Cases Not Eligible for Exchange or Return

• Products that have been opened or used, for health and safety reasons related to personal care hygiene standards.
• Customer's change of mind after receiving the order with no defect in the product.
• More than 48 hours have passed since receiving the order without reporting the issue.

Steps to Request an Exchange or Return

1. Contact us via WhatsApp or email within the allowed timeframe.
2. Include your order number and a clear photo showing the issue.
3. Our team will review your request and respond within 24 business hours.
4. If approved, we will arrange to collect the product (if needed) and deliver a replacement or process your refund.

Refunds

Since our current payment method is Cash on Delivery, refunds are issued via bank transfer or e-wallet (such as Vodafone Cash) after the return is confirmed, within a maximum of 7 business days.

Contact Us

• WhatsApp: +20 112 330 3446
• Email: nadarcosmetic@gmail.com

️ Note: This document is a general return & exchange policy template and does not constitute formal legal advice. We recommend having it reviewed by a legal advisor to ensure compliance with Egyptian consumer protection law before officially launching the store.